Frequently asked questions
How do I find my size?
Kindly refer to the size chart included at the end of each product photos to find your perfect size.
When will i receive my order?
We aim to dispatch all orders within 1–2 working days. Please note that orders placed over the weekend will be shipped the following Monday.
- Standard UK: typically takes 2–4 working days.
- Express UK: arrives within 1–2 working days.
We use Royal Mail as our courier, and every order is issued with a tracking number. Once your parcel has been handed over to the courier, you can track its journey using the details provided. While we do our best to ensure timely delivery, we are not responsible for courier-related delays.
If your parcel experiences a significant delay or if you have any questions, feel free to contact us:
Email: bylebas@gmail.com
Instagram: @bylebas
We're here to help and will respond as promptly as possible.
What is the return policy?
At LÉBAS, we want you to love your purchase.
It is the customer’s responsibility to review all product details and select the correct sizing and measurements before placing an order. Please note that all sales are final and we do not accept returns or offer refunds. All dresses are thoroughly inspected and quality-checked before dispatch and securely packed in bubble wrap, ensuring they arrive in perfect condition.
We kindly ask you to review all product details and sizing carefully before placing your order.
How can I contact you?
You can contact us by emailing us on bylebas@gmail.com
Alternatively, you can contact us through our instagram @bylebas
Do you ship to the Worldwide?
International customers please note:
Shipping costs are calculated at checkout. Please note that international customers are responsible for any customs duties, taxes or fees charged by their country’s customs office. These fees are paid by the customer upon delivery and not included in our product prices or shipping costs.
Do you offer alteration services?
Yes, we offer professional alteration services to ensure the perfect fit. Please contact us on instagram @bylebas for pricing details.
Do you offer a gift service?
Yes, complete your order by adding our signature gift bag service. Thoughtfully presented and packaged. The perfect way to elevate your gift and create a memorable unboxing experience.
